COVID-19 UPDATE – 5 January 2021:
The Hospice is closed to the public following the Covid-19 Lockdown announced on 4 January 2021.
Please do not ask to be admitted to the Hospice as we need to protect our patients and staff. Please put letters or donations in the Red Post Box in the porch. It is emptied regularly.
Although our Inpatient Unit is operating as normal, Visitor Restrictions are in force. Visits are restricted to close family only. Number of visitors and duration of visits are also restricted. Please speak to senior staff or call 01264 835288 to find out how this affects your family.
All visitors to the Hospice must wear the required PPE, which will be provided.
- Our Day Care Services are currently suspended. Patients and families continue to be supported by telephone and video.
- Contractors/Deliveries. Please report to the main reception on arrival. Contractors will be required to wear clinical grade masks to enter the building, use the hand sanitiser provided and to wash hands regularly. In some areas, additional PPE may be required. PPE will be provided.
Please do not come to the hospice if you have symptoms, are self-isolating or been in contact with someone with symptoms.
Ward Telephone No: 01264 835288
When someone is ill it’s not just the patient who is affected. Life can be turned upside down for the rest of the family and for friends and carers.
In normal times. visiting your family and friends is very flexible, there are no set hours so you are able to visit them anytime during the day and evening. There are no age restrictions and babies, children and pets are welcome. Whilst Covid restrictions are in place, please speak to us before visiting.
Our main reception is normally open from 9am – 5pm on weekdays. Currently, a member of staff is only on duty from 9am – 1pm. If you are visiting the hospice at these times, please come to reception on arrival and sign in.
When reception is closed, please use the intercom at the main reception door. The hospice staff will open the door for you. Make your way through the door into the main reception area and then turn right, use the lift or down the stairs and through the double doors. Please report to the inpatient reception. They will be happy to help you.
Please be aware that staff may be busy with patients and may not respond straight away to the intercom. They will answer as soon as they can. We appreciate your patience.
Some important points to consider:
- Please bear in mind that receiving too many visitors, for too long, may exhaust your loved ones. Remember they may need to rest.
- Sometimes we may have to limit the number of visitors for clinical reasons.
- Children must be supervised at all times.
- Pets may also visit but you should talk to one of the staff about this first.
You will know the name of the nurse who is responsible for your or your loved one’s care each day. The senior nurses will be your point of contact for any questions you have or information you want.
Your named nurse will change as staff go on and off duty but you will be informed of this change and the information will be displayed.
There is a “Meet the Team” picture board in the main reception area and a “Your Team Today Are” picture board on the entrance to the inpatient unit.
The hospice has its own private car park. Please bear in mind that these are not allocated spaces and therefore not everyone may be able to park here. You are able to park free of charge in the Hospital car park, please ask a member of staff for a temporary parking permit.
We have a separate family room and a public lounge area where you are welcome to relax and help yourself to refreshments. We have an outside garden area where, weather permitting, you can also sit with your family and friends. Again, due to Covid restrictions these area may be out of use to reduce spread of infection.
You will need to log into the NHS Wi-Fi to gain access.
- There are disabled parking spaces outside the main entrance.
- Accessible toilets are throughout the Hospice.
- There is a lift to the ward.
If you have any other special access needs, please tell our staff who will be very happy to assist you.
Our patients can easily catch infections. Please help to avoid this by using the hand gel provided at the entrance to the hospice and located on the walls around the hospice. All Covid restrictions apply at the Hospice. As we are an acute medical facility, these may be more stringent or more restrictive than those that apply in the general population.
The hospice and its grounds are a non-smoking environment.
If you have any questions about visiting, please speak to the Clinical Matron or any member of the Senior Nursing Team.