Inpatient Unit Telephone No: 01264 835288

When someone is ill it’s not just the patient who is affected. Life can be turned upside down for the rest of the family and for friends and carers.

In normal times. visiting your family and friends is very flexible, there are no set hours so you are able to visit them anytime during the day and evening. There are no age restrictions and babies, children and pets are welcome.

Our main reception is open from 9am – 4pm on weekdays.  If you are visiting the hospice at these times, please use the intercom at the main reception door on arrival.  You will be buzzed in and asked to sign in.

When reception is closed, please use the intercom at the main reception door. The hospice staff will open the door for you.  Make your way through the door into the main reception area and then turn right, use the lift or down the stairs and through the double doors.  Please report to the inpatient reception.  They will be happy to help you.

Please be aware that staff may be busy with patients and may not respond straight away to the intercom. They will answer as soon as they can. We appreciate your patience.

Please sign in and out when you visit.

Some important points to consider:

  • Please bear in mind that receiving too many visitors, for too long, may exhaust your loved ones. Remember they may need to rest.
  • Sometimes we may have to limit the number of visitors for clinical reasons.
  • Children must be supervised at all times.
  • Pets may also visit but you should talk to one of the staff about this first.


You will know the name of the nurse who is responsible for your or your loved one’s care each day. The senior nurses will be your point of contact for any questions you have or information you want.

Your named nurse will change as staff go on and off duty but you will be informed of this change and the information will be displayed.

There is a “Meet the Team” picture board in the main reception area and a “Your Team Today Are” picture board on the entrance to the inpatient unit.


The hospice has its own private car park which is barrier controlled.  The Barrier Control is a bright yellow box on the grass island in front of Minor Injuries.  Press the button marked HOSPICE to gain entry.  Please bear in mind that these are not allocated spaces and therefore not everyone may be able to park here.  You are able to park free of charge in the Hospital car park, please ask a member of staff for a temporary parking permit.

Family Room

We have a separate family room and a public lounge area where you are welcome to relax and help yourself to refreshments. We have an outside garden area where, weather permitting, you can also sit with your family and friends.  Again, due to Covid restrictions these area may be out of use to reduce spread of infection.

WiFi Access

You will need to log into the NHS Wi-Fi to gain access.


  • There are disabled parking spaces outside the main entrance.
  • Accessible toilets are throughout the Hospice.
  • There is a lift to the ward.

If you have any other special access needs, please tell our staff who will be very happy to assist you.

Infection Control

Our patients can easily catch infections. Please help to avoid this by using the hand gel provided at the entrance to the hospice and located on the walls around the hospice.   As we are an acute medical facility, there may be  restrictions in place which do not apply in the general population, such as mask wearing and other PPE.  Signage and staff will advise you of any current restrictions.


The hospice and its grounds are a non-smoking environment.


If you have any questions about visiting, please speak to the Clinical Matron or any member of the Senior Nursing Team.